Terms of Service

Clear, straightforward terms for using Metric Panda.
Last updated: September 5, 2025

Our Commitment to Simplicity

We believe terms of service should be clear and understandable. These terms outline your rights and responsibilities when using Metric Panda, our privacy-first analytics platform.

What this covers

These terms apply to all Metric Panda services: self-hosted software, managed hosting, and this website.

Our approach

We aim for fairness and transparency. If something seems unclear, contact us for clarification.

Governing law

These terms are governed by Canadian law and our servers are located in North America.

Effective date

These terms take effect immediately when you use any Metric Panda service and remain in effect until terminated.

Service Agreement

Area	Our Commitment	Your Responsibility
Service Availability	✓ 99.9% uptime target for hosted plans ✓ 24-hour advance notice of maintenance ✓ Status page for real-time updates	✓ Use reasonable bandwidth and resources ✓ Report service issues promptly ✓ Keep account information current
Data & Privacy	✓ Protect your data according to our privacy policy ✓ Never sell or share your analytics data ✓ Provide data export tools	✓ Comply with applicable privacy laws ✓ Obtain proper consent from your visitors ✓ Use the service for lawful purposes only
Support	✓ Respond to support requests within 24-48 hours ✓ Provide documentation and guides ✓ Help with technical issues	✓ Provide clear descriptions of issues ✓ Follow troubleshooting steps ✓ Be respectful in all communications
Account Security	✓ Secure our systems and infrastructure ✓ Notify you of any security incidents ✓ Implement industry-standard security	✓ Keep login credentials secure ✓ Use strong passwords ✓ Report suspected unauthorized access

Acceptable Use

Category	Allowed	Not Allowed
Website Types	✓ Business websites and blogs ✓ E-commerce and portfolios ✓ Educational and non-profit sites ✓ Personal projects and experiments	× Illegal content or activities × Adult/explicit content tracking × Spam or phishing sites × Sites that violate privacy laws
Data Collection	✓ Anonymous visitor analytics ✓ Aggregate traffic patterns ✓ Performance metrics ✓ Geographic trends (country level)	× Personal identification without consent × Tracking across unrelated sites × Collecting sensitive personal data × Sharing data with unauthorized parties
Technical Usage	✓ Normal website traffic analysis ✓ Multiple websites per account ✓ API access for integrations ✓ Custom tracking implementations	× Excessive API requests or abuse × Attempts to reverse engineer our service × Interfering with other users' data × Circumventing usage limits

Billing & Subscriptions

Plan Type	Billing Terms	Cancellation Policy
Self-Hosted (Free)	✓ No billing - completely free ✓ Download and install on your servers ✓ No ongoing payments required ✓ MIT license for commercial use	✓ No cancellation needed ✓ Use indefinitely ✓ No data held by us ✓ Your responsibility to maintain
Hosted Pro ($9/month)	✓ Monthly billing on subscription date ✓ Automatic renewal unless cancelled ✓ Payment via Stripe (secure processing) ✓ Prices in USD, taxes may apply	✓ Cancel anytime - no contracts ✓ Service continues until end of billing period ✓ Data export available before cancellation × No refunds for partial months
Enterprise (Custom)	✓ Custom billing terms negotiated ✓ Annual contracts typically preferred ✓ Invoice-based billing available ✓ Volume discounts for multiple sites	✓ Terms specified in enterprise agreement ✓ Dedicated account management ✓ Data migration assistance ✓ Custom cancellation terms

Intellectual Property

Item	Ownership	Your Rights
Metric Panda Software	✓ Open source under MIT license ✓ Copyright retained by Metric Panda ✓ Available on GitHub ✓ Community contributions welcome	✓ Use for any purpose (commercial/personal) ✓ Modify and distribute ✓ Create derivative works × No warranty or liability from us
Your Analytics Data	✓ You own all your website data ✓ We process it on your behalf × No ownership claim by us ✓ Your data remains yours always	✓ Export data at any time ✓ Delete data upon request ✓ Control who has access ✓ Migrate to other platforms
Metric Panda Branding	✓ Copyright owned by Metric Panda ✓ Logo and brand assets protected ✓ "Metric Panda" name and branding ✓ Brand guidelines apply	✓ Use "Powered by Metric Panda" attribution ✓ Reference us in compliance materials × Cannot impersonate our brand × Cannot use logo without permission

Liability & Disclaimers

Disclaimer Type	What This Means	Your Protection
Service "As Is"	× No warranty of any kind × Cannot guarantee uninterrupted service × Cannot guarantee perfect data collection	✓ We strive for reliability and accuracy ✓ Uptime targets for hosted plans ✓ Responsive support team
Limitation of Liability	× Maximum liability: $100 CAD × Limited to 12 months of payments × No liability for indirect damages	✓ Reasonable limitation for small service ✓ Covers direct damages ✓ Standard in software industry
Data Accuracy	× Analytics involve approximations × Not liable for business decisions × Cannot guarantee 100% accuracy	✓ Industry-standard accuracy ✓ Transparent about limitations ✓ Continuous improvements

Changes to These Terms

Step	What We Do	What You Can Do
1. Advance Notice	✓ Email all active users ✓ 30 days before changes take effect ✓ Clear explanation of changes	✓ Review the proposed changes ✓ Contact us with questions ✓ Plan your response
2. Review Period	✓ Provide 30-day review window ✓ Answer questions about changes ✓ Maintain current terms during review	✓ Decide if you agree with changes ✓ Export your data if needed ✓ Continue using service normally
3. Acceptance	✓ Implement changes after 30 days ✓ Update terms on website ✓ Continue providing service	✓ Continued use means acceptance ✓ Service continues under new terms ✓ All protections still apply
4. Disagreement	✓ Honor cancellation requests ✓ Provide data export assistance ✓ Process final account closure	✓ Cancel account before changes ✓ Export all your data ✓ Contact us for clarification

Contact Us

Questions about these terms of service or our policies?